KildareWeb.ie – [email protected]

WEBSITE DEVELOPMENT

Deposits:

  • A Minimum Deposit of €300 or 30% of quotation price, whichever is greater and unless otherwise agreed, will be required to secure Developer [1]services.  This is required to secure hosting, URL and any requested premium features amongst other considerations.
  • Payment of a deposit shall not be deemed to constitute a contract.
  • No sample design works will be produced until deposit has been secured.
  • No contracted work shall commence until such time as a contract has been agreed.

Deposit Refund

  • The Owner’s [2] deposit is fully refundable without prejudice prior to contract being agreed or contracted work commencing.
  • Once a contract has been agreed and work has commenced our cancellation policy shall apply.

Cancellations Policy

  • Deposits for contracts cancelled in the early stages of website development shall be refundable at the discretion of the Developer and by agreement with the Owner, with due consideration that deductions may apply subject to any costs already incurred or associated with said development, such as URL, Premium Features or Add-on purchases or custom design features including but not limited to Logo and special graphics and allowing reasonable consideration for Developer time already committed.
  • Refunds cannot be made for contracts cancelled at late development or sign-off stage.  (See expressions of dissatisfaction)

Commencement of Work

  • The Developer shall prepare sample design(s) using sample content and limited functionality for Owner consideration and approval.
  • On satisfactory acceptance of suitability of proposed design and functionality of the Website, the Owner may then choose to enter into contract.
  • Sample designs generally will be available within 5 (five) working days of receipt of deposit and any specific content required to produce same.
  • No contracted work shall commence until receipt of all Content[3] required for the completion of the contract unless by prior arrangement with the Developer.
  • In such cases, the Owner must provide sufficient Content for the practical commencement of the Website [4] development and commit to submission of all Content within the agreed turn-around time.
  • The Owner agrees to provide said Content to the Developer within 5 (five) working days of entering into contract unless otherwise agreed in advance between both parties.
  • Only Content provided within the agreed timeframe shall be considered as forming part of the contract.  Any Content submitted after this time shall be considered a new body of work and will be subject to applicable billing rates.

Turn-Around Times

  • As a general rule, subject to plan purchased and unless otherwise specified, turn-around times for completion of websites shall be deemed to be 30 (thirty) days from final receipt of all content necessary for the completion of the contract.
  • The Owner will be required to provide said content within 5 (five) working days of contract agreement.
  • The Developer will coordinate with the Owner at all stages of the Website development to ensure that we are meeting the stated needs and requirements.

Expressions of Dissatisfaction

  • The Owner will be consulted at every stage of the Website development and ample opportunity will exist to suggest edits, amendments or any other changes required to meet the requirements of the Owner.
  • If the Owner expresses dissatisfaction with the Website development these concerns will be addressed to the best of the Developer’s ability.
  • In such instances the Developer will work with the Owner to resolve any concerns.
  • If the Developer is unable to satisfy the concerns of the Owner after reasonable attempts to resolve said concerns then all deposits will be fully refundable and the contract will be deemed to be null and void.
  • If no such expressions of concern have been made prior to sign off, and more specifically, if all expressions have indicated satisfaction with the development of the Website, if the Owner expresses dissatisfaction with final product, or changes their mind and cancels immediately prior to sign off, no refund can be made.
  • In such instances the Developer will continue to work with the Owner to resolve any concerns.
  • If the Owner remains unwilling to resolve said issues then the contract will be deemed to have been rendered and the Owner shall remain liable for payment of any outstanding balance in full.

Final Payments

  • For higher value developments a staged payments plan may be initiated.
  • Outstanding balance due on completion and sign-off on finished product.
  • The Website and all intellectual properties associated remain the property of the Developer until all payments are received in full.
  • The Website will not be published, deployed or otherwise made available in the public domain until all payments have been received and cleared in full.
  • The Owner has 30 (thirty) working days from publication to allow for minor modifications & alterations.
  • Changes after this time will be considered new contracts and will be charged at applicable rates.

Self-Hosted Websites and Registered Domains

  • If the Owner chooses to register their own domain name and/or host their own Content then this shall be at their sole discretion and does not warrant a fee reduction.
  • In such cases, the Developer holds no liability for the integrity, suitability or dependability of hosting plans in operation, and therefore the satisfactory performance of the Website.
  • The Developer will require access to your DNS records and/or secure FTP access to your server in order to implement and configure the Website.
  • In the event that the Owner choses to self-host their Website yet still wishes to purchase one of our Managed Hosting plans they will be charged the applicable rate which includes a hosting fee in the first year.  The cost of the Managed Hosting shall be reduced by the market price of our hosting service in subsequent years.

Domain / Hosting Release Policy

  • Domains and Hosting purchased through this service are included without charge to the Owner in the first year on the understanding that the Owner commits to renewing their account with us in the second year of business.
  • If the Owner wishes to transfer their account to another provider then Domain Names and Hosting shall therefore be subject to release fee each, enforceable for the first two years, after which time control shall revert to the client.
  • The release fee for each will be equal to the original purchase cost or market value at time of release, whichever is greater.
  • The release of either Domain Names, Hosting or both shall be subject to the administration fee applicable at the time of release.
  • If the release of Hosting requires the migration of files and databases, such interventions will be billable at the applicable rate.

[1] Developer refers to KildareWeb.ie / Digital Business College or any designated agent acting on their behalf.

[2] Owner refers to the Web Site Owner; the contracting client or any designated agent acting on their behalf.

[3] Content refers to all textual, graphic and photographic content, in addition to any external links and reference materials.

[4] Website refers to the Design, Code, URL, Hosting and any associated resources used in the development of the end product.

[5] If availing of a Storage Only hosting option, the Owner shall remain responsible for all updating of Website’s core files and plugins.

[6] If availing of a Managed Wordpress Hosting option, the Developer will commit to the regular updating and smooth running of the Website’s core files and plugins as pertinent to the subscribed hosting plan.

[7] Development time is time actually spent implementing any requested work.

[8] Turn Around time is calculated from the time all Graphics, Textual or other supporting content required and necessary for the completion of contract have been received.